Day six of seven during mYinsanity’s mod appreciation week brings us Kyle “Jinglesassy” Cianflone. A well traveled moderator with years of practice, he has certainly made a mark for himself as someone who’s always looking to assist others. Here he is with his experiences…
Please introduce yourself, and tell us a bit about you.
Hello, I am Jinglesassy, a 19 year old human being whom originally got into StarCraft Broodwar back in 2005 and continued up until the release of Starcraft 2, when I gradually lost interest in following Broodwar and transitioned into Starcraft 2. I am currently studying Information Technology and competing in Heroes of the Storm as the main support for the team Macho Cheese. I currently moderate for Temp0_sc, Redbullesports, WCS, WCS_America, Esltv_sc2, ESLTV_SC2B, Chanmanv, and Liquidret. I also help out my friend boomerangsc, Wintergaming, Blizzard, and Playhearthstone each to varying degrees.
What inspired you to become a mod and how did you get started?
Honestly nothing really “inspired” me to be a moderator, I just enjoy helping people with any questions that they may have and being a moderator helps with that. I started out just tuning into Temp0’s stream one day, and over the course of a year of being helpful and being an active viewer I got to be a moderator after I made a joke about not being one.
What was the biggest challenge when you began and how did you overcome it?
The biggest would probably be the fear of messing something up whether it be banning the wrong person from my own misjudgement or something else, as I was trusted to make decisions by someone whom I respected and was afraid of messing that up. Getting over that fear was accomplished by a combination of talking to the other active moderators for Temp0 at the time and just gaining more confidence in myself.
Why do you do it?
Gives me an excuse to watch more competitive gaming whilst also helping people whom share the same love for the game that I do whether that be with a bracket link or helping to promote discussion while keeping the chat from devolving into a slap fest and clear of spam bots.
…some streamers turn to connecting to Facebook as being a requirement in order to chat so that it can reduce some traffic…
Are there any advantages to being a mod?
You mean other then the fantastic fan base you accrue and all the publicity you get on /r/starcraft? In all seriousness though, it has vastly improved my speed and accuracy with typing and with the mouse. Along the way I’ve also made some great friends 🙂
How important is a good chat to the success of a stream?
If it is a small startup personal stream then a small dedicated community can form around the streamer interacting with the viewers who will more likely tune into you as they know what they will be getting. That gets you your initial viewer base which puts you higher on the game stream’s front page which in turn will help you get more viewers.
However if you are a larger streamer, the benefits of a chat start to dwindle as the number of chatters is just to large to keep up with. Some streamers turn to connecting to Facebook as being a requirement in order to chat so that it can reduce some traffic. Also, turning to sub mode only for the majority of the time just so the chat is not scrolling by at an unintelligible pace whilst also providing an entertaining stream to the majority who will not look at the chat. On top of all that, a lot of the larger streamers have “betting” systems such as BaseTradeTV’s “partoufs” or Winter’s “loopys” which just creates a lot of spam in the chat further diluting it from being a place where people could hold a discussion and further promotes it into a system that holds little value.
For events however, when it is a tournament such as WCS then the chat serves a far reduced purpose as there will not be any interaction between the chat and the broadcaster due to the infeasibility of it on top of the delay on the stream so without strict moderation it devolves quickly into a spam of Kappa’s, spambots, and other things which serve little purpose. There is the occasional question such as asking for a bracket link, asking the map score, or a new person to the game asking what is going on. However between these questions there is little value to chat during a tournament or event.
There are exceptions too, such as the Homestory Cup which I just do not think would be the same without the chat environment.
Who has the best/worst chat?
Best stream would probably be streamers that promote good discussion such as LiquidTLO or Temp0. Worst would have to be BaseTradeTV due to all the spam that is created by the betting system.
What are some suggestions for streamers to grow a good chat?
Do not encourage spam. 100 people spamming kappa, Grey face no space, or whatever else dilutes it from a point where you could potentially answer some questions that will legitimately further your enjoyment of the activity of streaming.
Also do not appoint 100+ moderators. Just have a small amount of people whom are active in the chat as moderators otherwise you end up with more moderators then viewers quickly which will dissuade people from potentially becoming a chatter. Getting more invested into your stream and sticking around for longer also helps.
How much do streamers interact with their mods?
Depends between the streamers. Some such as Temp0 and Winter chat on Skype quite a bit with their moderators just having a good time. Also at events where both the moderator and the streamer are present they enjoy to hang out with them. One example being at the last Redbull Battlegrounds event in DC where I, Temp0, and Boomerang hung out for the majority of the weekend just enjoying the games and exploring the city.
…I met some awesome people there such as Gillyweed…
Are there any kickbacks to mods from the streamer?
During our time at the Redbull Battlegrounds, Temp0 befriended a chef at a local resturaunt and ended up going there to have some dinner after day one. On the way there we had to walk for about 40 minutes going through various places including a sketchy park to get there. Although the trip was really worth it, I met some awesome people there such as Gillyweed.
What is one chat feature you would like to see implemented in the future?
The one feature I think would be the most useful would be a system to appeal bans with collaboration being possible between active moderators. Right now, how it works is you send a private message to a moderator whom then has to search through a log file created by a IRC program running locally on his computer for where the ban happened. This can easily take a few minutes a piece or if you forgot to open your IRC client then you just cannot evaluate what happened and act accordingly.
Any advice for someone looking to become a channel mod?
Stay away from larger chats, find a smaller streamer you enjoy and be as helpful as you can while having fun.